|
|
Tecnomia provides multivendor services and maintenance in highest quality
computing and telecommunication. Among other, we offer implementation, support, maintenance, sales of equipment and software, through our branches located in the main regions of the
country.
|
|
Equipment, Terminal, and Network Maintenance: It consists of preventive and corrective maintenance and equipment cleaning.
Preventive service implies internal and external cleaning of equipment, which is
done periodically in order to avoid future trouble. On the contrary, corrective
maintenance is done solely in case of any equipment malfunctioning.
Technical Assistance Schedule: A Technical Assistance Schedule makes it easier to provide and administer technical support and assistance to firms. It solves their networking problems, non-standard configurations, solving complex problems
between hardware and software, apart from providing upgrades, network performance improvement, fine adjustments, documentation, training and consulting services, among other.
Network Tests and Diagnosis: Through the use of their testing equipment, Tecnomia reviews and diagnoses your network operational condition (impedance measurements, noise level, attenuation, etc.). The diagnosis is done both for networks such as Ethernet, or Token Ring, where all standard protocols may be identified.
Technical Training: Tecnomia designs training
schedules for any organization, irrespective of its size. Our qualified staff imparts a large range of courses. Likewise, teaching products are elaborated tailored for your firm, which respond to your specific needs and guarantee return of your investment.
Help Desk: This service is supported by a technological platform (Script, ACD, CTI, among other)
and a human platform, which offers information on the phone for clients. These allow the automation of services such as credit card enabling verification, phone surveys, CTI, and statistical reports.
|